Legal notice
Specified Commercial Transactions Act Disclosure
| Item | Details |
|---|---|
| Business type | Apparel |
| Business name | Koai |
| Representative | Yu Takeuchi |
| Address | 1594 Takaocho, Hachioji-shi, Tokyo 193-0844, Japan |
| Phone | 070-3624-9290 |
| koai.l-w-wear@outlook.com | |
| Website | https://koai-webshop.com |
Selling Price
The price displayed on each product page (tax included).
Additional Fees
The following costs are the responsibility of the customer and are separate from the product price:
- Shipping fees (displayed on the product page or usage guide by region)
- Internet connection fees and other communication costs
Domestic Shipping: Flat rate of ¥500 (tax included) nationwide.
International Shipping: Shipping fees vary depending on the destination country or region and the weight of the items. The exact fee will be displayed during the checkout process.
For international orders, any customs duties, import taxes, other public charges, and customs handling fees are the responsibility of the customer.
Payment Methods and Timing
| Payment Method | Payment Timing |
|---|---|
| Credit card | Charged immediately upon ordering |
| Electronic payment services | Please pay in accordance with the terms and conditions set by each payment provider |
If payment is not confirmed by the deadline specified by us, the order may be automatically cancelled.
Order Validity Period
If payment is not confirmed within 7 days of placing an order, the order may be cancelled.
For pre-order or made-to-order items, the estimated shipping date stated on each product page applies.
Shipping or delivery may be delayed due to severe weather, natural disasters, logistics conditions, or other unavoidable circumstances.
Product Delivery Timeframe
Orders are generally shipped within 3–5 business days after the order and payment are confirmed.
Purchase Quantity Restrictions
Purchase quantities may be limited for certain products.
If we reasonably determine that an order is for resale purposes or is otherwise inappropriate, we may cancel the order or decline future orders.
Returns and Exchanges
Customer-initiated returns are accepted only for items that are unused, unwashed, and returned with all tags, labels, and accessories intact, provided the customer contacts us within 7 days of receiving the item.
Size exchanges are accepted once per order for items that are unused, unwashed, and returned with all tags, labels, and accessories intact, provided the customer contacts us within 7 days of receiving the item.
If a product has an initial defect or does not match the order, please contact us within 7 days of receiving the item. We will arrange an exchange or refund at our expense.
For full details on returns and exchanges, please refer to our separately published "Return & Refund Policy."
Notes on Product Images and Descriptions
Product images on this Site are displayed as close to the actual color as possible; however, colors may appear differently depending on your device and display settings.
Additionally, any effects or impressions described on product pages may vary by individual, and the same results are not guaranteed for all customers.