Privacy policy

Koai (hereinafter "we" or "the Brand") is committed to complying with the Act on the Protection of Personal Information and related laws and regulations regarding personal information collected through our online store "Koai Official Online Store" (hereinafter "the Site"), and establishes the following Privacy Policy to ensure appropriate management and protection of such information.

Article 1 (Definition of Personal Information)

In this Policy, "personal information" refers to personal information as defined under the Act on the Protection of Personal Information, including name, address, phone number, email address, purchase history, and any other information that can identify a specific individual.

Article 2 (Personal Information We Collect)

We collect the following information through lawful and fair means:

Name, address, phone number, and email address
Delivery address information
Purchase history and payment history
Membership registration information
Inquiry details
Access logs such as IP addresses, cookies, device information, and browsing history

Credit card numbers are processed directly by our payment processing provider and are not retained by us.

Article 3 (Purpose of Use)

We use the personal information we collect solely for the following purposes:

Processing product shipments and payments
Confirming and communicating about orders
Member management and after-sales service
Providing information on new products, campaigns, and services
Analyzing and improving the Site and our services
Preventing unauthorized use and ensuring security
Complying with legal obligations

If we wish to use personal information for any purpose beyond the above, we will obtain the individual's prior consent.

Article 4 (Management of Personal Information)

To prevent leakage, loss, alteration, and unauthorized access of personal information, we implement the following security measures:

Appointment of a responsible manager
Access authorization management
Use of SSL (encrypted communication)

Article 5 (Provision of Personal Information to Third Parties)

We will not provide personal information to third parties without the individual's consent, except in the following cases:

When required by law
When necessary to protect a person's life, body, or property
When cooperation with government agencies is required

Article 6 (Provision to Service Contractors)

We may provide personal information to the following contractors to the extent necessary to fulfill the purposes of use:

Delivery companies
Payment processing companies
System operators (We use the e-commerce platform "Shopify," provided by Shopify Inc. and its affiliates, to operate the Site. Personal information provided by users through the Site may be shared with Shopify Inc. and its affiliates to the extent necessary for product sales, payment processing, order management, and other Site operations.)
Marketing service providers (e.g., newsletter distribution, advertising)

In such cases, we will enter into appropriate agreements with contractors and require strict data management.

Article 7 (Use of Cookies)

We may use cookies and similar technologies provided by Google LLC, Meta Platforms, Inc., and other third parties for the purpose of improving user convenience, delivering advertisements, and measuring advertising effectiveness.

Users may disable cookies through their browser settings; however, some features of the Site may become unavailable as a result.

Article 8 (Disclosure, Correction, and Deletion of Personal Information)

Users may submit the following requests to us regarding their personal information:

Disclosure
Correction
Addition
Deletion
Suspension of use

Please contact us at the contact point listed in Article 12. We will verify your identity and respond promptly in accordance with applicable law. Please note that a fee equivalent to our actual costs, as separately determined by us, may be charged for requests regarding disclosure or notification of the purpose of use of personal information.

Article 9 (Retention Period)

We will retain personal information only for the period necessary to fulfill the purposes of use, and will dispose of it appropriately when it is no longer needed.

Article 10 (Personal Information of Minors)

If a minor uses the Site, they must obtain the consent of their legal guardian before providing personal information.

Article 11 (Changes to This Policy)

We may revise this Policy as necessary in response to legal amendments or other requirements. Any revised content will take effect upon publication on the Site.

Article 12 (Contact)

For inquiries regarding this Policy, or to request disclosure, correction, deletion, or suspension of use of personal information, please contact us at:

Koai Email: koai.l-w-wear@outlook.com